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Customer Service The Skills Required |
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| Series: | Business Management & HR Training - Career Planning & Guidance |
| Item No: | L7008 |
| Length: | 4 minutes |
| UPC: | 709629270084 |
| Copyright: | 2019 |
| CC: | Yes |
| MARC Record: | Yes |
| Language: | English |
| Grade Level: | 8-Adult |
| Age Range: | 14-Adult |
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| SRP: | $29.99 |
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We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent. It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career.
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