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Customer Service How to Handle Difficult Customers |
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| Series: | Business Management & HR Training - Career Planning & Guidance |
| Item No: | L7005 |
| Length: | 4 minutes |
| UPC: | 709629270053 |
| Copyright: | 2019 |
| CC: | Yes |
| MARC Record: | Yes |
| Language: | English |
| Grade Level: | 8-Adult |
| Age Range: | 14-Adult |
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| SRP: | $29.99 |
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We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer. The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent - someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards.
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