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L7042 - Excellence in Customer Service

Excellence in Customer Service
Item No. L7042

Excellence in Customer Service

Series: Employee Training & Awareness
Item No: L7042
Length: 13 minutes
UPC: 709629270428
Copyright: 2019
CC: Yes
MARC Record: Yes
Language: English
Grade Level: 8-Adult
Age Range: 14-Adult
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SRP: $34.99
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In this program we'll explore ways to handle difficult people, resolve conflicts and how to improve emails and correspondence. We'll learn to understand how one's personal behavior reflects the company. Customer service is the art of politely listening and responding to the needs of customers in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets an organization way above its competitors.