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L7005 - Customer Service How to Handle Difficult Customers

Customer Service How to Handle Difficult Customers
Item No. L7005

Customer Service How to Handle Difficult Customers

Series: Business Management & HR Training - Career Planning & Guidance
Item No: L7005
Length: 4 minutes
UPC: 709629270053
Copyright: 2019
CC: Yes
MARC Record: Yes
Language: English
Grade Level: 8-Adult
Age Range: 14-Adult
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SRP: $29.99
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We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer. The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent - someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards.

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